Privacy Notice for 10 out of 10 Limited

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10 out of 10 Limited, whose registered office is at Unit 67 Fourth Way, Wembley, England, HA9 0LH Limited (we or us) is a company registered in England and Wales under company number 13181817.

Our contact email is: info@10outof10.com

1. We are committed to protecting and respecting your privacy. This privacy notice sets out the basis on which we collect any personal data about users of our platform at www.10outof10.com (our site) and how that information will be processed by us.
2. This privacy notice applies to: visitors to our platform who do not leave contact details as well as those who register on our platform; any clients that purchase services via our platform or otherwise; and all partners who provide services to clients.
3. We are a data controller. This means that we are responsible for deciding how we hold and use personal data about you, and for explaining this clearly to you.
4. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out above.
5. Please read this privacy notice carefully to understand what we do with your personal data and what rights you have in relation to our activities.
6. Our site is not intended for children and we do not knowingly collect data relating to children.

1. Personal data means any information relating to an individual from which that person can be identified (either directly or indirectly).
2. We will only use your personal data when the law allows us to. Our lawful bases for processing is set out in the table below. However, some of our grounds for processing will overlap and there may be several grounds which justify our use of your personal data.
3. We may only rely on our legitimate interests (or those of a third party) to process your personal data, if your interests and fundamental rights do not override those interests. Where we rely on legitimate interests for our processing, we have set out the relevant interest below.
4. Generally, we do not rely on consent as a legal basis for processing your personal data although, if you are a private individual, we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to third party direct marketing at any time by contacting us.
5. Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
6. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.

1. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
   1. Identity Data includes your name, username or similar identifier, and title.
   2. Contact Data includes email address and telephone numbers.
   3. Transaction Data includes details about payments from you and other details of services purchased from us.
   4. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
   5. Usage Data includes information about how you use our website and services.
   6. Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
2. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
3. As part of our usual course of business, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, we may occasionally process Special Categories of Personal Data including:
   1. relating to a health condition or disability in order to meet our legal obligation to make reasonable adjustments in the provision of our services;
   2. where it is necessary to establish, exercise or defend a legal claim; or
   3. where you have manifestly made the information public.

1. We use different methods to collect data from and about you including through:
2. Direct interactions. You may give us your Identity and Contact Data by inputting this into our site, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
   1. correspond with us about our services;
   2. create an account with us;
   3. subscribe to our service or publications;
   4. request marketing to be sent to you;
   5. enter a competition, promotion or survey;
   6. submit reviews about service providers or other users; or
   7. give us feedback, make a complaint or contact us.
3. We collect Identity, Contact, Profile and Technical Data from our Social Media accounts:
   1. www.instagram.com/10outof10.ltd
   2. www.facebook.com/10outof10.ltd
   3. twitter.com/10outof10ltd
   4. www.tiktok.com/@10outof10ltd
4. Automated technologies or interactions. As you interact with our platform, we will automatically collect Usage and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
5. Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources for the purposes of enriching the data we hold about existing users and obtaining data about new prospective users, as set out below:
   1. Technical Data from the following parties:
      1. analytics providers such as Google and Facebook based outside the UK and EEA;
      2. advertising networks such as Facebook and Instagram; and Google.
      3. search information providers such as Google based outside the UK and EEA;
   2. Contact, Financial and Transaction Data from providers of technical, payment and delivery services Stripe is both based inside and outside the EU.
   3. Identity and Contact Data from data brokers or aggregators. Currently 10OUTOF10 does not use Contact Data from brokers.
      
      10OUTOF10 platform uses Google Analytics cookies which tracks the source of users who land on the website. All data is anonymised - Third Party Cookies.
      
      In some special cases 10OUTOF10 also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
      
      This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that 10OUTOF10 can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so 10OUTOF10 can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
      
      Third-party analytics are used to track and measure the usage of our platform so that 10OUTOF10 can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
   4. Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based in the UK.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interestTo register you as a new user of our services

1. Identity Data
2. Contact Data
3. Performance of a contract with you

To process and deliver our services including:

1. Manage payments, fees and charges
2. Collect and recover money owed to us
3. Making available our platform
4. Facilitating communication between users and service providers as applicable
5. Posting reviews and feedback
6. Identity Data
7. Contact Data
8. Transaction Data
9. Marketing and Communications Data
10. Performance of a contract with you
11. Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

1. Notifying you about changes to our terms or privacy notice
2. Feedback
3. Handling complaints
4. Identity Data
5. Contact Data
6. Profile Data
7. Marketing and Communications Data
8. Performance of a contract with you
9. Necessary to comply with a legal obligation
10. Necessary for our legitimate interests (to keep our records updated, improving our services and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

1. Identity Data
2. Contact Data
3. Technical Data
4. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

To use data analytics to improve our platform, products/services, marketing, customer relationships and experiences

1. Identity Data
2. Usage Data
3. Necessary for our legitimate interests (to define types of customers for our products and services, to keep our platform updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

1. Identity Data
2. Contact Data
3. Technical Data
4. Usage Data
5. Profile Data
6. Marketing and Communications Data
7. Necessary for our legitimate interests (to develop our products/services and grow our business) although, if you are a private individual, we shall obtain your consent before sending third party direct marketing communications to you.
8. Automated decision-making
   1. Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention.
   2. We do not envisage that any serious decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
9. Marketing
   1. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
   2. You may receive marketing communications from us if you have requested information from us, or signed up to use our services and you have not opted out of receiving that marketing.
   3. You can ask us to stop sending you marketing messages at any time by clicking the link in the email or contacting us at: info@10outof10.com
   4. We will not send you marketing emails from third parties without your consent. If you have consented, but wish to withdraw that consent, you can do so at any time by contacting us at: info@10outof10.com. Please note that the consent provided remains valid up until the point that you notify us that you wish to withdraw that consent.

1. We understand that transparency is crucial, and our Platform-Wide Deposit Policy aims to establish a clear and consistent approach to deposits across all services and offerings. It's our way of showing that your trust and satisfaction remain at the forefront of our priorities. Our Deposit Policy is designed to enhance your experience and streamline the booking process. This policy has been meticulously crafted with your convenience and security in mind, offering a seamless and reliable method to secure reservations.
2. Payment and Booking Policy:
3. Welcome to our Payment and Booking Policy, carefully crafted to ensure your convenience, transparency, and data security. Here's a breakdown of the key points:
4. Cancellation and Refund:
5. We understand that plans can change unexpectedly. If a client wishes to cancel their booking, they have the flexibility to do so up to 48 hours before the scheduled treatment. By adhering to this timeframe, the client will be eligible for a refund.
6. Refunds encompass either the initial deposit amount or the full payment for the treatment, excluding a minor processing fee of £1.99.
7. It's important to be aware that if a deposit was required and the client cancels within 48 hours of the treatment or fails to attend, the deposit becomes non-refundable.
8. If you decide to prepay the full amount for your booking and then need to cancel within 48 hours of your treatment, please be aware that the deposit will be non-refundable.
9. Rescheduling:
10. Life can be unpredictable, and we're here to accommodate changing circumstances. Should the client need to reschedule their booking, the previously paid deposit will seamlessly carry over to the new appointment. All the client needs to do is coordinate the new date and time with the same service provider.
11. To ensure a smooth rescheduling process, we request that the client kindly informs us at least 48 hours prior to the booked treatment. By doing so, the client can easily make the necessary adjustments with their service provider.
12. If you've paid in full upfront and need to reschedule within 48 hours of your booking, we're unable to accommodate the change. You'll have to cancel and re-book for the desired date. Please note that the deposit amount is non-refundable.
13. Remaining Balance and Secure Payments:
14. For bookings that require a deposit, any outstanding balance will be processed securely once the treatment is successfully completed.
15. No-Show Policy:
16. We value commitment to booked appointments. In the event of a no-call and no-show situation, where the client fails to attend the booked treatment without prior communication, the full amount of the booking will be retained.
17. For a more comprehensive understanding of our policies, we encourage you to explore our dedicated Terms and Conditions page. Your peace of mind and overall experience are of utmost importance to us. Should you have any inquiries or require further clarification, please do not hesitate to get in touch. Your satisfaction and security remain our foremost priorities.

1. We share your personal data with third party contractors, service providers, other users of our website and between service providers and those booking their services, to the extent necessary to facilitate any bookings and provide our services, as explained further below.
2. We share your information with other third parties as follows:
   1. our regulators, professional advisors, insurance provider and auditors;
   2. HMRC or other government or law enforcement agencies;
   3. members of Group for the purpose of managing our business;
   4. providers of third party goods and services for the purposes of marketing their goods and services to you, provided that you have provided consent in accordance with clause 5.2.4;
   5. if we sell, or are planning to sell, any business or assets, in which case we may disclose your personal data to prospective buyers (and their professional advisors) of such business or assets;
   6. payment service providers;
   7. if we have a legal obligation to do so; and
   8. for the purposes of fraud protection and credit risk reduction.
3. The categories of third parties listed in 5.2 above use your personal data for their own purposes and are responsible for their own compliance with data protection legislation.
4. We also share your data with third-party service providers who provide services to our business, such as our website host server, IT support and maintenance service, cloud storage provider and email exchange server and other businesses that provide certain services on our behalf. All of our third-party service providers are required to take appropriate security measures to protect your personal data in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes.

1. We have put in place:
   1. Appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
   2. Procedures to deal with any suspected data security breach.

1. Any personal data that you submit to us will be held on secure servers, based within the UK or the European Economic Area (EEA).
2. If we are required to transfer your information outside the UK, we have put in place appropriate measures or rely on appropriate safeguards to ensure that your personal data is treated by those third parties in a way that is consistent with and which respects UK laws on data protection. You may obtain a copy of these measures and safeguards by contacting us.
3. We use Google Analytics to evaluate the performance of our platform and improve the service we offer you. We may transfer information about you outside the UK and EEA for this purpose.
4. 10OUTOF10 uses Microsoft Azure to host website and database servers. We will not be transferring any data - all data will remain on our websites hosting servers as previously mentioned (Microsoft Azure).

1. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
2. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
3. We keep information about our users (including Contact, Identity and Transaction Data) for seven years after they cease being customers for tax purposes and for the purpose of any legal claims.
4. In some circumstances you can ask us to delete your data: see your rights below for further information.
5. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

1. You have the following rights:
   1. to be told what we are doing with your personal data. We do this by providing you with this privacy notice;
   2. to correct or update the personal data we hold about you.
   3. to object to the processing of your personal data;
   4. to request a copy of the personal data we hold about you;
   5. to ask us to delete the information that we hold about you where there is no good reason for us continuing to process it;
   6. to ask us to stop processing your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground and where there is no good reason for us continuing to process it;
   7. to ask us to restrict how we use your personal data for a period of time if you claim that it is inaccurate and we want to verify the position or in some limited other circumstances;
   8. to ask us to send your personal data to another organisation in a computer-readable format;
   9. to complain to the Information Commissioner's office if you are unhappy with our use of your personal data: you can do this at https://ico.org.uk/concerns/. Do contact us straight away if you consider that we are not handling your personal data properly so we can try and sort the problem out.
2. If we delete your personal data or restrict our use of it, we will not be able to provide our services to you.
3. If you want to exercise any of your rights, please contact info@10outof10.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).

1. Our platform uses cookies to distinguish you from other users of our platform. We use cookies for our legitimate interests, to help us to provide you with a good experience when you browse our platform and to improve our site. You can view our Cookies Policy on our site.

Last Updated - 06/11/2023